Data Analyst III, IV - (remote)

March 2022 - Present

Texas Workforce Commission, Austin, TX

Environments: Virtual Machine AWS, Tableau Desktop, Tableau Server, Oracle SQL Developer, SharePoint, ServiceNow, Azure Data Warehouse, Business Intelligence, Project Management, Adobe Creative Suite, SQL, HTML

• Serves as an ambassador and accessibility liaison to other developers by providing consultation, guidance, documentation, and direction to other areas about analysis, design, configuration, testing, and policy implementation
• Creates the division’s Data Visualization Style Guide
• Designs and creates dynamic dashboards, reports, and executive summaries
• Uses Custom SQL in Tableau as a data source, and automates reports for refreshes and monitoring schedules and tasks
• Creates high-quality documentation for business and functional requirements using SharePoint
• Analyzes data using standard statistical tools, methods, and techniques
• Identifies data gaps, errors, anomalies, inconsistencies, and redundancies by analyzing the content, structure, and relationships within the dataset
• Identifies and interprets data patterns and trends and assesses data quality
• Interprets large data sets and intricate data patterns to formulate data-driven business strategies; improved operational efficiency by 80%
• Designs and presents interactive, accessible dashboards based on customer specifications; facilitated development meetings, used SQLDeveloper for data, ensuring data accuracy and improving client satisfaction by 30%, and created user documentation for dashboards
• Collaborates with cross-functional teams of 5+ in different locations with different technical abilities ranging from entry-level analysts to C suites, and collaborated with business development, policy, and IT

Project Specialist - Communications & Marketing

Oct 2013 - Feb 2022

Heart of Texas Workforce Development Board, Inc., Waco, TX

• With extraordinary skills, intelligence, management skills, and creative design, I have accomplished incredible tasks and became instrumental in aiding the organization to win six out of eight workforce state awards; a feat that no other organization has ever accomplished in the 22 years of the workforce board state awards inception
• Implement Quality Management Systems (QMS) to help ensure the product or service meets or exceeds the customer’s expectations every time
• Perform and provide leadership in the website, social media, and video board updates, and maintenance such as designing, editing, and contributing to web content including graphics, texts, tables, documents and videos, and other web development tasks to connect job seekers and employers to the Workforce service via the website
• Keeps abreast of new technology and implements as necessary. Suggests new website content and features, industry trends, and technologies
• Provide guidance with general marketing, areas of communication, outreach material, and collateral for programs, events, and special initiatives
• Assists in providing seamless workflow between Workforce Center services and online services
• Assists with workforce development special projects and initiatives
• Managed up to 5 projects or tasks at a given time while under pressure
• Recommended and consulted with clients on the most appropriate graphic design
• Created 4+ design presentations and proposals a month for clients and account managers